D & T Appliance Service Company. Servicing Minneapolis, St. Paul, and Rochester MN since 2001.

Frequently Asked Questions

Your questions - answered!

Why are my dishes coming out cloudy after the dishwasher cycle is complete?

• Using too much soap
• Too much rinse aid or rinse aid dispenser is set to dispense too much rinse aid
• Water softener is out of salt or not working properly causing the unit to use hard water

My refrigerator is not cooling after I have cleaned its condenser with a cleaning brush and vacuum?

• Something has probably been pushed into the fan blade on the motor that cools the compressor. Roll the refrigerator out and remove the back panel. Look at the fan blade and see what is stuck in it. Most of the time it is a big dust ball or papers that have got sucked under the refrigerator. Just remove, reinstall back, and in a couple of hour the refrigerator will cool down again once the fan removes the extra heat.

Why does my washing machine smell like rotten eggs or worse?

• This is caused by using too much soap, the wrong soap, or both. Most washing machine manufacturers state that, depending on the water hardness, you should use approx. 1 tablespoon of regular strength soap, 1/2 of that if 2x concentrated, this of course is dependent upon how dirty/greasy your clothes are, but this is a guideline as a starting point.
• Also, it is recommended to keep the door open when not in use, though it doesn't have to be wide open, 4-6" would be sufficient unless it is more convenient to keep it fully opened. Prevention is always the best medicine, but if the problem has already started, there are some commercial products that you can use to get the smell out. We sell Washing Machine Magic and Affresh. Depending on how strong the odor is, it may take more than one treatment to completely remove the smell.
• The discoloration on the boot seal caused by the mold is usually permanent, though it will fade somewhat with the passage of time. Usually, the only way to remove it completely is to replace the boot, though this would be done for cosmetic reasons, as it rarely effects the performance of the part. They also suggest wiping the boot area dry when you have finished washing for the day, being sure to wipe off the glass, especially in the seal area, and inside the boot by carefully pulling it back while wiping it dry. Doing these things, along with using the Extra Rinse option each load, will go a long way in preventing Stinky Washer Syndrome.

Where are your service areas?

• D&T provides appliance service in the following areas (and surrounding communities): Minneapolis, St. Paul, Rochester, Edina, Eden Prairie, Bloomington, Minnetonka, Plymouth, Maple Grove, Medina, Golden Valley, St. Louis Park, Chanhassen, Orono, Woodbury, North Oaks, Burnsville, Savage, Prior Lake, Apple Valley, Eagan, Lakeville, Excelsior, Tonka Bay, Minnetrista, Mound, White Bear Lake, Stillwater, Wayzata and Maplewood.